Privacy Policy
At Xarvok, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you visit or make a purchase through our website.
This website is a self-hosted store built on WordPress and powered by WooCommerce. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through our website, customer service communications, email subscriptions, checkout pages, order processing, shipping, returns, and other interactions with Xarvok. It does not apply to third-party websites, services, or platforms that maintain their own privacy policies.
2. Who We Are
For the purposes of this Privacy Policy, Xarvok is the operator of this website and provides products and services to users in accordance with applicable laws and regulations of the People’s Republic of China.
3. Information We Collect Directly
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, account details, and information you submit when placing an order, contacting customer support, subscribing to emails, or submitting a form on our website.
4. Order and Account Information
When you place an order or create an account, we may collect information necessary to process and manage your purchase, including order history, purchased items, delivery details, account preferences, and communications relating to your order, returns, or refunds.
5. Payment Information
Payments on our website are processed securely by third-party payment service providers, including Stripe and PayPal. We do not store, collect, or have direct access to your full payment credentials. Payment information is transmitted directly to the relevant payment processor through secure encrypted channels and is handled according to their own privacy and security standards.
6. Information Collected Automatically
When you browse our website, we may automatically collect certain technical and usage information, such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, clicks, shopping activity, and general location information inferred from your IP address.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember your preferences, maintain your shopping cart, improve site performance, measure traffic, prevent fraud, and support analytics and marketing activities. You may manage or disable cookies through your browser settings.
8. How We Use Your Information
We use personal information to operate our website, process orders, provide customer service, arrange shipping, send order confirmations and updates, process returns and refunds, improve user experience, maintain website security, prevent fraud, and comply with applicable legal obligations under Chinese law.
9. Use of Information for Shipping and Delivery
We use your shipping and contact information to fulfill and deliver orders. This information may be shared with shipping carriers, logistics partners, and fulfillment providers strictly for order processing, shipping, and delivery purposes.
10. Data Sharing and Third-Party Services
We may share personal information with trusted third-party service providers who support our business operations, including payment processors, logistics providers, hosting services, analytics tools, and customer service platforms. These providers are only permitted to use your information as necessary to perform services on our behalf and must comply with applicable data protection requirements.
11. Fraud Prevention and Security
We may use certain information to detect, prevent, and respond to fraud, unauthorized transactions, or other illegal activities. This may include analyzing transaction data, IP addresses, and device information.
12. Data Security Measures
We implement reasonable administrative, technical, and organizational measures to protect personal information in accordance with applicable laws and regulations of the People’s Republic of China, including the Cybersecurity Law and the Personal Information Protection Law. These measures may include encryption, access control, system monitoring, and regular security updates.
13. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable laws and regulations.
14. Your Rights
In accordance with applicable laws of the People’s Republic of China, you may have the right to access, correct, or delete your personal information, withdraw consent, or request explanation of how your information is processed. We may need to verify your identity before processing such requests.
15. Minors
Our website is not intended for minors who have not reached the age required under applicable law to provide valid consent. We do not knowingly collect personal information from minors without appropriate authorization.
16. Changes to This Privacy Policy and Contact Information
We may update this Privacy Policy from time to time to reflect legal or operational changes. If you have any questions, requests, or concerns, please contact us:
17.GDPR Compliance
At fanscanva.com, we are committed to protecting your personal data and respecting your privacy rights in accordance with the General Data Protection Regulation (GDPR).
We collect and process personal data only when it is necessary for providing our services, such as processing orders, fulfilling custom product requests, handling customer support inquiries, and improving user experience. The types of data we may collect include your name, email address, shipping address, payment-related information, and customization details (such as names, numbers, or logos for personalized products).
Your personal data is processed on the following legal bases:
- To perform a contract when you place an order or request our services;
- To comply with legal obligations;
- Based on our legitimate interests, such as improving our services and preventing fraud;
- Based on your consent, where required (such as for marketing communications).
We do not sell your personal data. We may share your information with trusted third-party service providers, such as payment processors, logistics partners, and technical service providers, only to the extent necessary to operate our business and deliver your orders.
If you are located in the European Economic Area (EEA), you have certain rights under GDPR, including the right to access, correct, delete, or restrict the processing of your personal data, as well as the right to data portability and to withdraw consent where applicable.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.
If you have any questions about how your personal data is handled or wish to exercise your rights, please contact us at [email protected].
Address: 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US
Email: [email protected]
Phone: +1 (417) 362-8742