Privacy Policy

At Xarvok, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you visit or make a purchase through our website.

This website is a self-hosted store built on WordPress and powered by WooCommerce. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website, customer service communications, email subscriptions, checkout pages, order processing, shipping, returns, and other interactions with Xarvok. It does not apply to third-party websites, services, or platforms that maintain their own privacy policies.

2. Who We Are

For the purposes of this Privacy Policy, Xarvok is the operator of this website and provides products and services to users in accordance with applicable laws and regulations of the People’s Republic of China.

3. Information We Collect Directly

We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, account details, and information you submit when placing an order, contacting customer support, subscribing to emails, or submitting a form on our website.

4. Order and Account Information

When you place an order or create an account, we may collect information necessary to process and manage your purchase, including order history, purchased items, delivery details, account preferences, and communications relating to your order, returns, or refunds.

5. Payment Information

Payments on our website are processed securely by third-party payment service providers, including Stripe and PayPal. We do not store, collect, or have direct access to your full payment credentials. Payment information is transmitted directly to the relevant payment processor through secure encrypted channels and is handled according to their own privacy and security standards.

6. Information Collected Automatically

When you browse our website, we may automatically collect certain technical and usage information, such as your IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, clicks, shopping activity, and general location information inferred from your IP address.

7. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, maintain your shopping cart, improve site performance, measure traffic, prevent fraud, and support analytics and marketing activities. You may manage or disable cookies through your browser settings.

8. How We Use Your Information

We use personal information to operate our website, process orders, provide customer service, arrange shipping, send order confirmations and updates, process returns and refunds, improve user experience, maintain website security, prevent fraud, and comply with applicable legal obligations under Chinese law.

9. Use of Information for Shipping and Delivery

We use your shipping and contact information to fulfill and deliver orders. This information may be shared with shipping carriers, logistics partners, and fulfillment providers strictly for order processing, shipping, and delivery purposes.

10. Data Sharing and Third-Party Services

We may share personal information with trusted third-party service providers who support our business operations, including payment processors, logistics providers, hosting services, analytics tools, and customer service platforms. These providers are only permitted to use your information as necessary to perform services on our behalf and must comply with applicable data protection requirements.

11. Fraud Prevention and Security

We may use certain information to detect, prevent, and respond to fraud, unauthorized transactions, or other illegal activities. This may include analyzing transaction data, IP addresses, and device information.

12. Data Security Measures

We implement reasonable administrative, technical, and organizational measures to protect personal information in accordance with applicable laws and regulations of the People’s Republic of China, including the Cybersecurity Law and the Personal Information Protection Law. These measures may include encryption, access control, system monitoring, and regular security updates.

13. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable laws and regulations.

14. Your Rights

In accordance with applicable laws of the People’s Republic of China, you may have the right to access, correct, or delete your personal information, withdraw consent, or request explanation of how your information is processed. We may need to verify your identity before processing such requests.

15. Minors

Our website is not intended for minors who have not reached the age required under applicable law to provide valid consent. We do not knowingly collect personal information from minors without appropriate authorization.

16. Changes to This Privacy Policy and Contact Information

We may update this Privacy Policy from time to time to reflect legal or operational changes. If you have any questions, requests, or concerns, please contact us:

Address: 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US
Email: [email protected]
Phone: +1 (417) 362-8742