Refund and Returns Policy

1. Return Eligibility

At Xarvok, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days after receiving your order. To be eligible for a return, items must be unused, in their original condition, and returned with the original packaging whenever possible.

2. Customized Items / Condition Requirements

Because custom jerseys and other personalized products are made according to your selected design, name, number, logo, size, or other customization details, such items are generally non-returnable and non-refundable unless there is a verified quality issue or an error on our part.

For any return, replacement, or refund request that is approved, the item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition as received.
  • The item must not show signs of wear, damage, misuse, or alteration after delivery.
  • Original packaging is strongly recommended to help ensure safe return shipping.
  • Items damaged during return shipping due to insufficient packaging may not qualify for a refund.

Please note that returns, replacements, or refunds are generally only considered if the item has a verified manufacturing defect, a clear quality issue, incorrect customization compared with the confirmed order details, or if the wrong item was sent by us.

3. Return Request Process

To initiate a return, please contact our customer support team before sending the item back.

  • Email us at [email protected] with your order number and reason for return.
  • Our team will review your request and provide return instructions.
  • Unauthorized returns sent without prior approval may not be accepted.

4. Return Shipping Responsibility

Unless the item arrives damaged or incorrect, customers are responsible for return shipping costs. This applies to returns made for reasons including but not limited to:

  • The customer changes their mind after receiving the item
  • The item does not meet personal expectations
  • The customer ordered the wrong product or quantity
  • The item is no longer needed

We recommend using a trackable shipping method to ensure the item arrives safely.

5. Damaged or Incorrect Items

If your item arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery. Include clear photos of the packaging and product so we can assist you quickly. Once confirmed, we will arrange an appropriate replacement or refund.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund. Approved refunds will be processed to the original payment method. Refunds typically appear within 7 business days depending on your payment provider.

7. Order Cancellation

Orders may be cancelled for a full refund within 48 hours of placing the order, provided the order has not yet been shipped. If the order has already been shipped or more than 48 hours have passed, the order cannot be cancelled directly and must follow the standard return procedure described in this policy.

8. Non-Refundable Situations

Refunds may not be granted under the following circumstances:

  • Items returned used, damaged, or not in their original condition.
  • Items damaged during return transit due to inadequate packaging.
  • Returns sent without prior authorization.

9. Processing Time for Returns

Once the returned item has been received and inspected, and confirmed to meet our return conditions, we will issue the refund to the original payment method within 7 business days. Processing time may vary depending on your payment provider or financial institution.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Address: 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US
Email: [email protected]
Phone: +1 (417) 362-8742