Shipping Policy
1. Shipping Coverage
Xarvok provides international shipping to customers in the United States, Europe, Australia, and other regions worldwide. Shipping availability may vary depending on the destination country and local delivery conditions.
2. Order Processing Time
All orders are processed within 1–4 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. Processing time may be slightly extended during peak seasons or promotional periods.
3. Shipping Fees and Free Shipping
Shipping fees are calculated based on the delivery destination and order value. Free standard shipping becomes available once the order reaches the required minimum amount.
- United States: $9.99 shipping for orders under $120 — Free shipping on orders over $120
- Europe: $16.99 shipping for orders under $140 — Free shipping on orders over $140
- Australia: $18.99 shipping for orders under $160 — Free shipping on orders over $160
- Other International Regions: $22.99 shipping for orders under $180 — Free shipping on orders over $180
Final shipping costs will be calculated and displayed at checkout based on the delivery address and order value.
4. Estimated Shipping Time
After your order has been processed and shipped, estimated delivery times are:
- United States: 8–15 business days
- Europe: 10–18 business days
- Australia: 12–20 business days
- Other International Regions: 12–25 business days
Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, international logistics capacity, local courier delays, remote delivery areas, or peak shipping periods.
5. Logistics Carriers
Orders from Xarvok are shipped through reliable international logistics partners. Depending on the destination, packages may be delivered by carriers such as DHL, FedEx, UPS, USPS, Australia Post, Royal Mail, or other regional postal services.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Customers can track their shipments through the carrier's website or our order tracking page.
7. Delivery and Signature
Most shipments do not require a signature upon delivery. However, certain carriers or locations may require a signature to ensure secure delivery of the package.
8. Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery. Our customer support team will assist you with the investigation and provide an appropriate resolution.
9. Customs Duties and Taxes
Orders shipped within the United States are not subject to customs duties or import taxes. For orders shipped internationally, customs duties, import taxes, and other related fees may be applied by the destination country's customs authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Customs policies vary by country, so we recommend contacting your local customs office for more information.
Contact Information
If you have any questions about shipping or delivery, please contact us:
Address: 1090 S Neosho Blvd Ste 1156, Neosho, MO 64850, US
Email: [email protected]
Phone: +1 (417) 362-8742